Privacy Policy | Duospin Casino

Information we may collect

Duospin Casino may collect information that you provide directly, information created when you use the website and information received from service providers involved in operating the platform. The information handled will depend on the services you use, the checks required for your account and your communications with us. We seek to collect information that is relevant to operating an online casino service and meeting applicable obligations.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, country, username, password, telephone details and email address. We may also record information you provide in messages to customer support, including questions, complaints, feedback and requests relating to your account or privacy.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. This may include identity documents, proof of address, images or other information needed for checks. We may also handle information generated by verification, risk, anti-fraud and responsible gambling processes. These checks help protect players, prevent misuse and support the safe operation of the service.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, bonuses where applicable, account balances, payment method details, transaction references and related financial records. Payment information may be processed by payment providers or other specialist service providers. Where appropriate, we may receive confirmation or limited transaction information without receiving or storing complete payment credentials.

Technical, device and usage information

When you access the website, we may handle technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, session activity and referring website. We may also record information about errors, security events and how features are used. This information helps us maintain performance, investigate problems and improve the user experience.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support security, understand website usage and, where permitted, assist with relevant communications. Some cookies are necessary for core functions, while others help with analysis or preferences. You can manage or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of parts of the website.

How we use information

Personal information may be used for the following purposes. We consider the nature of the information and the purpose for which it was collected when deciding how it may be used.

Creating, maintaining and administering your account, including helping you sign in and manage account settings.
Providing casino services, processing gameplay activity and keeping accurate account, balance and transaction records.
Processing deposits, withdrawals and other payment-related requests through relevant providers.
Confirming your identity, age, location or eligibility and carrying out account security, anti-fraud and risk checks.
Protecting the website, players and our services from unauthorised access, misuse, suspicious activity and other security threats.
Providing customer support, responding to questions and resolving complaints or technical issues.
Understanding website use, testing features, monitoring performance and improving products, services and communications.
Sending service messages about your account, transactions, security, changes to services or other information needed to administer the relationship.
Sending marketing communications where permitted and where you have provided consent or another valid basis applies. You can withdraw marketing consent at any time.
Meeting legal, regulatory, tax, accounting, court, law enforcement and other compliance requirements that apply to the service.
Establishing, exercising or defending legal rights, and managing disputes, investigations or claims.

We do not treat personal information as a general public resource. Access is limited to people and organisations that need it for an appropriate business, service, security or compliance purpose. We may combine information from different interactions where this is reasonably necessary to maintain an accurate account record or protect the service.

Marketing choices

If you receive promotional communications, you may opt out by using the unsubscribe or preference instructions in the communication, by changing available account preferences or by contacting us. Withdrawing consent to marketing will not normally affect service messages needed to operate your account, process transactions or maintain security. It may take a reasonable time for an updated preference to apply across all communication systems.

Sharing, security and retention

We may share personal information with service providers and professional advisers that help operate the website and provide associated services. These parties may include technology, hosting, identity verification, fraud prevention, payment, customer support, analytics, communications, security and record-management providers. They should receive only information reasonably required for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, enforce applicable terms, or respond to a dispute. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and procedures for handling security incidents. No website, internet transmission or storage system can be guaranteed to be completely secure, so players should also protect passwords, devices and account access.

Service providers and overseas handling

Some providers supporting the service may handle information from locations outside Australia. Where personal information is transferred or accessed across borders, we take reasonable steps to use suitable providers and apply protections appropriate to the information and the purpose of the transfer. The locations and providers involved may change as the website and its supporting services develop.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent for marketing. Other rights may apply, including asking about how information is used or raising a concern about privacy handling.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data or withdrawal of consent to marketing, contact support@duospincasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Tell us which right you want to exercise, such as access, correction, deletion or withdrawal of marketing consent.
Provide the account details needed to locate your information, while avoiding unnecessary sensitive information in your message.
Complete any reasonable identity or security checks requested.
Allow reasonable time for us to review and respond to the request.

A deletion request may not always be possible in full. We may need to retain particular records to meet legal or compliance requirements, prevent fraud, resolve disputes, protect security or maintain reliable transaction histories. If information cannot be deleted, we will aim to explain the relevant reason in our response. Similarly, access may be limited where providing information would compromise another person's privacy, security controls or a lawful investigation.

Accuracy and updates

Please keep your account information accurate and tell us if important details change. You may be able to update some information through your account. If a detail cannot be changed online, contact support@duospincasino.wtf. We may retain previous information where it is needed for audit, security, transaction or compliance purposes.

Changes to this policy

This Privacy Policy may be updated when our services, technologies, processes or privacy requirements change. The current version will apply when published on the website. We encourage players to review this page from time to time. Where a change is significant, we may provide an additional notice or account message where appropriate.

If you have a privacy question, concern or request, please contact support@duospincasino.wtf. We will review the matter and respond using the information available to us and the requirements that apply to the request.