Responsible Gaming

Duospin Casino is committed to promoting a safe, balanced and informed approach to online gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with difficult feelings. Before you play, understand the risks, set personal limits and only gamble with money you can afford to lose.

Duospin Casino holds a gaming licence issued by Anjouan (licence number ALSI-152406028-FI2). Payments are protected by 256-bit SSL encryption from Google Trust Services and PCI-DSS protocols.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and the outcome of each game is determined by chance or by the rules of that game. Previous results do not predict future results. A winning streak does not make a further win more likely, and a loss does not mean that a win is due.

Treat gambling as a leisure activity with a cost, in the same way you might budget for other entertainment. Decide in advance how much time and money you are comfortable spending. Once that budget has been used, stop playing. Never use rent, mortgage payments, household bills, education costs, essential living expenses or borrowed money for gambling.

Only gamble with money you can afford to lose.
Set a spending limit before you start and keep to it.
Set a time limit and take regular breaks.
Do not chase losses by increasing your bets or playing for longer.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or drugs.
Keep gambling separate from essential spending and financial commitments.
Balance gambling with work, family, social activities and other interests.

It can also help to keep a personal record of your deposits, withdrawals, playing time and overall spending. Looking at your activity honestly may help you recognise changes in your gambling before they become difficult to manage.

Set limits and take control

Personal limits can help you stay within the boundaries you have chosen. Depending on the features available through your account, you may be able to request or use controls relating to deposits, wagering, losses, session time, reminders or account access. Read the information provided with each control carefully so you understand how it works and when it takes effect.

Planning your limits

Work out an entertainment budget after essential expenses have been paid.
Choose a weekly or monthly amount that will not affect your financial wellbeing.
Decide how much time you are prepared to spend playing.
Apply your limits before gambling, rather than after a loss or during a winning session.
Review your limits regularly and reduce them if your circumstances change.

A limit is a planning tool, not a guarantee that gambling will be affordable. If you find yourself trying to work around a limit, asking for it to be increased because of losses, or feeling unable to stop when you intended to stop, take a break and consider seeking support.

Taking a break or closing your account

You can choose to stop gambling for a period or close your account if you want more distance from gambling. If you request a break or account closure, follow the available account-support process. Do not open another account or use another person’s account to continue playing. Account access is intended for the registered account holder only.

If you are having difficulty controlling your gambling, a longer break or self-exclusion may be appropriate. Support staff can explain the options available through the service, but you remain responsible for deciding whether gambling is suitable for you.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and you do not need to wait until there is a serious problem before asking for help. A concern may be present if gambling is taking more time, money or attention than you intended.

Possible warning signs

Spending more money or time gambling than planned.
Chasing losses or gambling to recover money that has been lost.
Borrowing money, selling belongings or using credit to gamble.
Hiding gambling activity, losses or account information from family and friends.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling throughout the day or neglecting responsibilities.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling.
Gambling to escape stress, sadness, loneliness or other difficult emotions.
Continuing to gamble despite financial, personal or relationship problems.

If any of these signs sound familiar, stop and review your situation. Do not try to recover losses by gambling more. Speak openly with someone you trust and consider contacting a qualified gambling counsellor or support service in Australia. Independent support can help you make a plan, understand your options and address the financial or emotional effects of gambling.

You can also encourage a friend or family member to seek help if you are worried about their gambling. Choose a calm time to talk, describe the behaviour you have noticed without blame, and offer to help them find appropriate support. You cannot control another person’s gambling, but respectful support may make it easier for them to take the next step.

Safer play for Australian customers

Duospin Casino expects customers to use the service responsibly and in line with applicable requirements. Gambling is for adults only. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login details private and sign out when you have finished using a shared device.

Do not gamble while impaired by alcohol or drugs. Impairment can affect judgement and make it harder to follow the limits you have set. Avoid making financial decisions about gambling when you are distressed, angry or under pressure. A pause can help you make a more considered decision.

Where to find help

If gambling is affecting you or someone close to you, contact an independent gambling support service available in your state or territory. Australian health and community services can provide confidential information, counselling and practical assistance. You may also wish to speak with your GP, a financial counsellor or a trusted support person.

If gambling has caused immediate financial or emotional distress, seek help promptly. If you feel unsafe or are at risk of harming yourself or someone else, contact emergency services or an urgent crisis service in your area. You do not have to manage the situation alone.

For questions about responsible gaming controls, account access or taking a break from Duospin Casino, use the support options available on the website. We may need to verify account information before making changes, and any request will be handled in accordance with applicable procedures and privacy requirements.