Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Duospin Casino. Please read them carefully before registering, depositing funds or playing. By using the website, you confirm that you understand and accept these terms, together with any other rules or information displayed on the relevant service pages.

Duospin Casino holds a gaming licence issued by Anjouan (licence number ALSI-152406028-FI2). Payments are protected by 256-bit SSL encryption from Google Trust Services and PCI-DSS protocols.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Duospin Casino. They apply to the website, account services, games, payment functions, promotional features and other services made available through the platform. Additional rules may apply to particular games, promotions or payment methods. Those rules will be shown where relevant and form part of these Terms & Conditions.

By visiting, registering with or using Duospin Casino, you agree to comply with these terms and with all applicable laws and regulations. If you do not agree with any part of them, you must not use the website or its services. We recommend that you keep a copy of these terms for your records. The current version published on the website applies to your use of the services.

You must use the website only for personal and lawful purposes. You must not use it on behalf of another person, operate an account for someone else, or permit another person to access your account. Access to online gambling services may be restricted in some locations. You are responsible for checking whether online gambling is lawful where you are located and for complying with any local requirements.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to the services, legal requirements, security practices or business operations. Updated terms will be made available on the website. Where a change is material, we may provide notice through an appropriate website message or account communication. Continuing to use the services after an update means that you accept the revised terms.

2. Eligibility, registration and account security

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. We may ask you to confirm your identity, age, location, source of funds or other details before allowing access to some services.

Only one personal account is permitted unless we expressly agree otherwise. An account must be registered in your own name and must not be created using false, misleading or borrowed information. You must not create an account if you are self-excluded, restricted from gambling, prohibited by law or otherwise unable to use the services.

Keep your username, password and other login details confidential.
Use a secure device and take reasonable steps to prevent unauthorised access.
Tell us promptly if you suspect that your account has been accessed by someone else.
Do not sell, transfer, lend or share your account with another person.
Do not use the website to conceal your identity or bypass location, age or account controls.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access and we have had a reasonable opportunity to respond. We may suspend or close an account where registration information cannot be verified, where account security is at risk, or where we reasonably believe that these terms or applicable requirements have been breached.

Verification and account review

We may carry out verification and compliance checks at registration, before a transaction, during gameplay or at other times. You must provide requested documents or information within the timeframe given. Documents should be genuine, current and legible. If required information is not provided, we may restrict deposits, withdrawals, gameplay or other account functions until the review is complete.

3. Deposits, withdrawals and gameplay

Funds may be added to your account using payment methods made available on the website. You must use a payment method held in your own name and must have permission to use it. We may reject, reverse or investigate transactions where a payment method cannot be verified, appears to belong to another person, or raises security or compliance concerns.

You should only deposit money that you can afford to lose. Deposits are intended for participation in the services and must not be used for unlawful purposes, fraud, money laundering or other prohibited activity. We may apply transaction checks, limits or temporary holds where necessary for security, identity verification or legal compliance. Any applicable transaction information will be displayed before you confirm a payment.

Withdrawal requests are subject to account verification, available balance, applicable game rules and any checks required by law or our payment providers. We may return funds to an eligible payment method or use another reasonable method available to us. You are responsible for ensuring that the payment details supplied for a withdrawal are correct.

Games are played using the rules and instructions displayed for the relevant game. Results generated by the platform or its approved game systems determine the outcome of play. You should check your stake, selected options and game settings before confirming play. A completed game or transaction may not be cancelled except where the relevant rules, technical circumstances or applicable law allow it.

Errors, interruptions and suspicious activity

If a technical, display, settlement or communication error affects a game or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error. If funds or credits are added to your account by mistake, you must notify us and must not use them. We may correct the balance or recover the mistaken amount.

We may pause or restrict services to protect players, investigate unusual activity, maintain the platform or comply with legal obligations. We do not guarantee that the website or every game will always be available, uninterrupted or free from faults. You should not attempt to manipulate games, exploit a vulnerability, use automated tools or interfere with the operation or security of the website.

4. Responsible gambling, privacy and account closure

Duospin Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

Never chase losses or increase stakes to try to recover money.
Take regular breaks and stop if gambling is no longer enjoyable.
Do not borrow money or use essential household funds to gamble.
Use available account controls, limits or self-exclusion options where appropriate.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may contact the available support channel through the website to ask about responsible gambling tools, account restrictions or self-exclusion. A self-exclusion or restriction request may affect access to some or all services. You must not try to open another account or use another person's account to avoid a restriction.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, protect the platform, meet legal obligations and communicate with you about your account. You should review the Privacy Policy to understand how information is managed and what rights may apply.

You agree to receive service messages needed to operate and secure your account. Promotional communications, where available and permitted, may be managed using the options provided in those communications or through the website. You must keep your contact and account information current so important notices can reach you.

Suspension, closure and applicable rights

You may ask to close your account at any time through the available account or support process. We may suspend or close an account where required for compliance, security, responsible gambling, suspected fraud, a breach of these terms or any other legitimate operational reason. Account closure does not remove obligations that arose before closure, including obligations relating to unlawful activity, disputed transactions or outstanding amounts.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, the website and services are provided on the basis described in these terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Questions, complaints or requests about these Terms & Conditions should be made through the support options published on the website. We will review concerns in a reasonable manner and may request information needed to investigate them. These terms should be read together with the Privacy Policy, responsible gambling information and any game-specific or promotional rules that apply to your use of Duospin Casino.